Job Description

Cleaning Services Manager

To lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly and attractive conditions; and to perform a variety of technical tasks relative to assigned area of responsibility.

Essential Responsibilities:

• Ensure that new employees are properly oriented and are aware of performance requirements.
• Plan, prioritize, assign, supervise and review the daily work of staff.
• Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input.
• Maintain a motivational and supportive working environment for staff.
• Implement and support customer service goals.
• Utilization of Q.A. Program to quantify personnel performance.
• Utilization of Blue Chips' training and safety information to ensure employee safety and compliance through continued training.
• Communication with management to coordinate tasks and solicit feedback on specific needs related to area of responsibility.
• Develop and maintain a sense of urgency and follow-through related to correcting customer service issues.
• Follow-through on all requests for all routine and non-routine tasks.
• Specifically responsible for proper use of products and equipment.
• Performs other duties as assigned or directed by Account Manager or Operations Manager (this could include, but is not limited to, floor care stripping and waxing floors, extraction and bonneting of carpets, auto scrub and buffing of floors).

Qualifications:

Knowledge of:

• Operations, services and activities of a commercial cleaning program.
• Safe work practices
• Methods, procedures, materials and equipment used in commercial cleaning.
• The use of toxic and non-toxic chemicals (per MSDS sheets).

Ability to:

• Supervise, organize and review the work of lower level staff.
• Operate powered and non-powered janitorial equipment.
• Make minor repairs to commercial cleaning equipment.
• Distinguish hazardous chemicals.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work including clients/customers and the general public.

Apply skills and knowledge necessary to:

• Make sound decisions
• Effectively interact and communication with others

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

• Walking, standing or sitting for extended periods of time
• Operating powered and non-powered equipment
• Bending, stooping, kneeling and lifting

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