Job Description

Retail Store Operations Manager

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main Responsibilities

• Deliver exceptional customer service and act as the primary point of contact for GM/HBC customers
• Supervise, train, schedule, and assign duties to GM/HBC stock clerks
• Drive department performance by increasing sales, improving gross margin, and controlling costs
• Resolve customer concerns related to products, service, and department operations
• Execute merchandising programs, including pricing, signage, and display standards
• Maintain accurate inventory levels through ordering, daily counts, and stock replenishment
• Ensure product rotation, remove expired items, and complete recalls as required
• Maintain cleanliness and organization of sales floor, displays, and backroom areas
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Secure high-value merchandise and maintain proper handling procedures

Soft Skills

• Strong customer service orientation and interpersonal skills
• Effective communication with customers, team members, and leadership
• Conflict resolution and problem-solving mindset
• Team leadership and coaching abilities
• Adaptability in a fast-paced retail environment
• Attention to detail and organizational awareness
• Time management and prioritization skills
• Professionalism and accountability

Core Competencies

• Retail operations management
• Inventory control and product replenishment
• Merchandising execution and visual standards
• Team supervision and workforce planning
• Customer experience management
• Operational compliance and policy adherence
• Decision-making under pressure
• Multi-tasking across competing priorities

Knowledge

• Knowledge of GM/HBC products, pricing, and store layout
• Understanding of inventory management processes and stock control
• Familiarity with merchandising principles and promotional execution
• Awareness of company policies, procedures, and safety standards
• Basic knowledge of equipment operation (e.g., pallet jacks, balers)
• Understanding of federal, state, and local compliance requirements
• Awareness of store promotions and advertising

Abilities

• Ability to lift, carry, and move merchandise up to 55 lbs.
• Ability to operate equipment such as pallet jacks and balers
• Ability to stand, walk, and perform physical tasks for extended periods
• Ability to multitask and work efficiently under time constraints
• Ability to work independently with minimal supervision
• Ability to follow instructions and execute tasks accurately
• Ability to make sound decisions in a fast-paced environment
• Ability to work flexible shifts in a 24-hour retail operation

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

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