Customer Service Representative (Inbound calls, Chat, Email & Front Desk) We are looking for someone who thrives in a fast‑paced, multitasking environment and can solve complex problems quickly – with a smile! This role involves using customer service skills to assist homeowners via phone, email, chat, and front‑desk support. Who is Spectrum Association Management? Spectrum Association Management is an HOA Management Company serving homeowners’ associations in Texas and Arizona. A leader in the industry, we have been named Best Place to Work for 18 consecutive years and offer a supportive, growth‑oriented culture. Who Are We Looking For? We want highly motivated individuals who can manage multiple communication platforms and are passionate about customer success. Experience in a fast‑paced call‑center environment is desired but not required. Top 5 Qualities for Success Self‑motivated and consistently over‑achieves department goals. Fast learner who quickly grasps our complex services to better serve homeowners. Resilient with a positive attitude when handling difficult interactions. Tech‑savvy, proficient in chat, email, phone, and client‑database tools. Passionate about customer success and proud of resolving homeowner concerns. Highlighted Benefits Recognized as Best Places to Work for 18 years. Fastest‑Growing Company – Fast Track 50 in 2020. San Antonio‑based with offices throughout Texas and Arizona. Privately owned with over 20 years in business and no layoffs. Work/life balance with Monday‑Friday 8:00 am‑5:00 pm schedule. 5 weeks of PTO, 11 paid holidays, and 40 paid hours for community service. Paid training through internal learning and development system. Full suite of benefits: medical, dental, vision, STD/LTD, life/AD&D, and 401(k) program. In‑house free medical clinic (virtual appointments for other offices). Well‑structured career track with 6‑month reviews. Pay $15.00 hr. with reviews and performance‑based increase opportunities every 6 months. Office Location 5212 Tennyson Parkway #130, Plano, Texas 75024 Spectrum Association Management is an Equal Opportunity Employer. #J-18808-Ljbffr Spectrum Association Management, Inc
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