Job Description

Job Title

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location: Abilene, Texas, United States

Scope/Contacts: This position may report to more than one loan officer who has a large or major loan portfolio(s). Due to the experience and proficiency level of this job, the incumbent receives only general supervision. The incumbent has frequent direct customer contact, by telephone and email. Assists customers with routine problems and resolves or refers to other departments or supervisor. The incumbent also has frequent contact with other departments in providing full banking services to customers. Must exercise good interpersonal skills at all times in interaction with customers and bank staff.

Minimum Qualifications:

• Qualities most important to this position are good customer relations and communications, accuracy, flexibility, reliability, initiative, confidentiality, and ability to handle multiple tasks at a time.
• Requires mathematical and general business knowledge normally acquired by high school graduate.
• 12 months secretarial experience required; commercial, consumer or real estate lending experience is preferred.
• A bachelor's degree will substitute for work experience.
• Must be proficient in typing.
• Must have excellent written and verbal communication skills.
• Word and Excel software experience preferred.

Essential Functions:

• Perform administrative duties for loan officer engaged in commercial loans.
• Incumbent will assist lending officer(s) with collection efforts including the preparation of past due letters, exception tracking/clearing, and other duties as needed.
• Type, file, answer phone, greets and assists customers and prospective customers.
• Prepare loan documentation and follow up to ensure conformity to Bank's lending processes.
• Must actively participate in Customer Service First sales and service culture, support the values of the organization, and follow established company policies and procedures.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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