Job Description

Ulster County BOCES is seeking a skilled IT professional with proven experience installing, troubleshooting and maintaining workstations in a Windows Active Directory domain environment as well as associated peripherals to support School District IT System. Network experience is preferred. Experience with Apple & mobile device management is preferred. Candidate must be a team player and demonstrate excellent communication, problem solving and follow through skills, and a genuine desire to provide exceptional user support.


All Civil Service laws, rules and regulations apply. Fingerprinting required.


Civil Service Classification: Competitive. Merit and fitness competitive examination applies.


Salary commensurate with experience and training. Salary range: $49,500.00 - $54,000.00.



WORK SCHEDULE :
Full time; 12 month;
Monday-Friday 8:00 a.m. - 4:00 p.m.



SPECIFIC DUTIES :

• Assists in installing Local Area Networks and Wide Area Networks (LANs and WANs);
• Troubleshoots and supports LANs and WANs and related projects;
• Provides systematic in-depth technical analysis to identify and isolate problems and refers as necessary;
• Maintains the integrity of LANs and WANs through coordination and implementation of equipment, software, troubleshooting, testing and support;
• Coordinates preventative maintenance and/or corrective programs with vendor service personnel;
• Maintains contact with program service desk, checks e-mail and voicemail on a regular basis and responds appropriately and quickly to requests;
• Supports district and Instructional Services instructional staff to incorporate the use of technology to improve teaching and learning;
• Ensures that records of inventory, maintenance, support and telecommunications services are current and accurate;
• Establishes effective communication with district contacts to ensure optimal service delivery;
• Keeps supervisor informed of issues and course of action to improve quality of services;
• Keeps current on new equipment, software and technologies;
• Provides input into designing LANs and WANs and related projects and makes recommendations for improvements;
• Provides a written weekly status report to supervisor;
• Assists other team members as needed.

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