Job Description

Master Jeweler

The Master Jeweler is responsible for overseeing all aspects of the Jewelers Shop. He/she will do the custom work that needs to be done to drive store revenue as well as perform basic sizing, soldering & prong setting in gold, platinum and palladium. They will also be responsible for servicing customer's needs with respect to POMSP/ JSP, cleanings and Lifetime Warranty Check-up in an immediate, positive and caring manner. He/she will be responsible for conducting opening/closing/scheduled maintenance for jeweler's room and shop equipment while progressively advancing jewelry repair & manufacturing techniques. He/she must comply with safe work practices when handling hazardous materials and waste inside the jeweler's room and within the store. He/she will do the ordering for materials and tools needed to keep the shop running and stay within the allotted budget.

The Master Jeweler works closely with the General Manager/Business Service Manager to achieve store objectives and is responsible for modeling, support and adherence to company values.

Jewelry Repair

• Performs custom work that needs to be done to drive store revenue.
• Performs basic sizing, soldering & prong setting in gold, platinum, and palladium.
• Finish repairs in assistance of the jewelry repair team.

Guest Service

• Services guests needs with respect to POMSP/JSP, Cleanings and Warranty Check-up in an immediate, positive, and caring manner.
• Assists store staff with basic guest inquiries.

Security

• Maintains constant awareness of security issues involved in operating a store and jewelry repair shop.
• Follows procedures & guidelines for handling merchandise.
• Follows procedures and guidelines for opening/closing the store.

Shop Maintenance

• Responsible for conducting opening/closing/scheduled maintenance for shop equipment
• Maintains a clean, aesthetically pleasing shop environment; including general housekeeping of the entire shop as needed
• Ordering materials and tools needs to keep the shop running daily
• Responsible for maintaining the MSDS binders in their shop in order to ensure we are compliment with governing bodies outside of Robbins Brothers
• Must know how to safely handle hazardous chemicals; include assisting with hazardous waste spills and clean up.

Education

• Responsible for completing assigned training; including working with hazardous chemicals and hazardous waste.
• Responsible for becoming proficient in progressively advancing jewelry repair & manufacturing techniques
• Responsible for training all bench jewelers in their shop.
• Responsible for bench jewelers adhering to company policies and general safe working practices at all times while inside the shop.

Value Promotion

• Understands and nurtures the RBJI Home Office Culture.
• Exemplifies Company Values.
• Enforces policy of accountability toward those that do not adhere to the company values.
• Will mediate and handle shop conflict as it arises

Other

• To be determined

Reports To: General Manager/Business Service Manager

Direct Reports: Bench and Apprentice jewelers (other than performance reviews)

Accountabilities

• Maintain profitability of the shop
• Giving the guest exceptional experience and quality
• Maintenance of the tools and shop machinery
• Open lines of communication with other store employees

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