Job Description

Infrastructure Management Consultant

Freese and Nichols is seeking an Infrastructure Management Consultant to join our team in our Raleigh, North Carolina or Fort Worth, Texas office. In this role, the candidate will lead multi-disciplinary teams to deliver complex asset management, organizational strategy, technology consulting and financial consulting projects; cultivate client relationships; and contribute to practice development through thought leadership, proposal writing, and staff coaching. You will also establish and maintain client relationships. Develop proposals, scopes and budgets and quality; originate new work and coach junior staff.

What You'll Do

Leadership and Direction

1. Display managerial courage to make difficult decisions, have hard conversations, lead change, and taking responsibility.
2. Follow company policy and processes and hold staff accountable to do the same.
3. Implement and uphold direction, alignment and commitment measure to ensure that team is engaged in the work that they do.
4. Support leadership for achievement of service financial targets and staff-development metrics.

Consulting Project/Program Design

• Design the project architecture, building on the initial proposal and the client interviews to develop a solution that meets the client's stated requirements and addresses any identified client issues.

Resolving Client Issues

• Conduct interviews following an established framework of questions to gather information on client issues.
• Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

Client Issue Diagnosis

• Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

Consulting Project Delivery

• Develop and deliver training, facilitate workshops with senior management, and provide advice and reports to address identified client issues.
• Manage the delivery quality of the work in own area of specialization to ensure maximum client satisfaction.
• Support strategy to leverage technology and other optimizations for more effective service delivery.
• Facilitate process development workshops with subject-matter experts, drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps.

Work Scheduling and Allocation

• Work with GM to develop workload coordination that enable the group to achieve its goals.
• May involves coordinating across groups or practices.

Community of Practice Management

• Contribute strongly on a strategically significant area to a community of practice in a defined area of expertise or consulting, or lead on an area of expertise or consulting practice, to contribute to thought leadership and to develop innovative practice among colleagues.

Financial Modeling

• Undertake strategic and tactical financial analysis, modeling, and evaluation to support business leaders in their decision-making.

Technology Consulting

• Manage a substantial segment of the organization's technology consulting efforts, advise stakeholders (internal and client facing) on emerging technology needs, efficiencies, and applications to ensure process optimization and achievement of business objectives.

Asset Life Cycle and Interdependencies Management

• Manage digital product/service portfolio life-cycle management, planning and aligning with relevant cross-functional product teams, procurement, and distribution.

Management Consulting Project Management

• Manage a portfolio of projects while reporting to senior colleagues. Serve as a mentor to APMs and PM larger more involved projects.
• Manage project teams through good planning, communication, and delegation.
• Work within established PM process, executing projects on schedule, on budget, and within the quality standards of service delivery.

Client Stakeholder Management

• Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice.
• Effectively engage public sector officials through presentations.

Customer Relationship Management / Account Management

• Provide support for strategy for identifying prioritized services and client targets.
• Provide support in effective messaging and client outreach about technical services.
• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Business Requirements Identification

• Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Qualifications

• Bachelor's Degree or Equivalent Level.
• 10+ years consulting with increasing responsibility; at least 3 yrs leading project teams and client accounts.
• Track-record delivering asset-management plans or business cases for infrastructure management; successful track record leading opportunity pursuits, including preparation of proposals.
• Demonstrated revenue growth with substantive volume. Demonstrated technical mentorship of relevant junior staff.

Preferred

• Master's or equivalent in field related to infrastructure finance, asset management, or technology
• Completion of IAM Certificate, PMI-CAPM, GISP, or similar.

About Freese and Nichols

At the heart of our culture is our LEADS values (Learn continuously, Engage as family, Act with integrity, Deliver quality, and Serve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values.

We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.

Besides our comprehensive benefits package, we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work, and an alternative work schedule program which provides a day off every other Friday.

Join our team of 1,300+ employees as we grow from Virginia to Colorado. Learn more about working here at Freese and Nichols.

Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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