Job Description

Flooring Admin / Scheduler

Van's Home Center is a trusted, family-owned retailer serving Indiana communities with furniture, appliances, mattresses, and flooring for over 52 years. We work closely with homeowners, builders, and installers to deliver high-quality products and exceptional service. Our flooring department plays a key role in that mission, and we are looking to add a detail-oriented professional to support our growing installation and service operations.

Position Overview

The Flooring Admin / Scheduler is a critical support role within Van's flooring operations. This position helps manage flooring installation projects from order review through scheduling, installation, and post-install service. The ideal candidate is highly organized, customer-focused, responsive, and comfortable coordinating between clients, installers, builders, and manufacturers to ensure a smooth experience from start to finish.

Key Responsibilities

• Assist in managing new flooring installation projects from order review through completion
• Review flooring orders for accuracy, completeness, and readiness for release
• Create purchase orders and release them to Van's procurement team
• Schedule flooring installations and coordinate timelines with installers, clients, and builders
• Serve as a primary point of contact for installers, clients, and builder partners
• Act as the primary point of contact for all flooring warranty and service issues
  • Work directly with clients and flooring manufacturers
  • Coordinate service visits and warranty repairs
  • Follow through to ensure issues are resolved quickly and professionally
• Render basic flooring and shower layouts (training provided; prior experience a plus)
• Track project details and proactively follow up to ensure deadlines and service commitments are met
• Communicate clearly and professionally to resolve scheduling, installation, or warranty-related issues
• Maintain accurate records and documentation throughout the project lifecycle

Required Skills & Qualifications

• Highly detail-oriented with strong follow-up and organizational skills
• Customer servicedriven with a client-first mindset
• Strong written and verbal communication skills
• Proven problem-solving ability and comfort handling service-related issues
• Comfortable working on a computer and able to learn new software quickly
• Highly responsive and able to manage multiple priorities in a fast-paced environment
• Team-oriented and able to work closely with installers, builders, and internal teams

Preferred Qualifications

• Prior experience in the flooring industry strongly preferred
• Experience scheduling installations or coordinating trade services
• Familiarity with SketchUp or similar drawing/rendering software is a plus

Why Join Van's?

• Join a stable, family-owned company with deep roots in the community
• Work in a collaborative, service-driven environment
• Opportunity to grow skills in operations, scheduling, and project coordination
• Competitive pay and benefits based on experience

If you take pride in organization, follow-through, and delivering great service, we'd love to hear from you. Apply today to join the Van's Home Center team.

Compensation: $16.00 per hour

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