Job Description
GENERAL SUMMARY
A DPS Officer’s role is to enforce the highest level of public safety for Pechanga Resort Casino (PRC). They must possess the ability to provide four‑diamond guest service while protecting the interests and assets for PRC. DPS Officers are required to report and handle issues that violate PRC standards, policies and procedures; maintain a safe environment for all guests and Team Members, and assist other departments as needed.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members are required to display a four‑diamond service commitment to all guests through the delivery and maintenance of our Quality Standards established by PRC.
KEY RESPONSIBILITIES
Facilitate a safe environment for all Tribal Citizens, Team Members and guests of PRC.
Ensure Team Members and guests comply with established policies and procedures.
Provide guest service through guest acknowledgment, knowledge of property and exceeding the expectations of each guest.
Enforce gaming regulations in accordance with the internal control policy and National Indian Gaming Commission.
Maintain positive communications and relations with all persons.
Detect, report and respond to unusual or unsafe conditions that may compromise the safety of Tribal Citizens, Team Members and guests.
Observe, react and respond accordingly to individuals suspected or witnessed of any illegal activity.
Provide assistance to guests and Team Members as needed.
Respond to calls for service and deploy the appropriate resources as required.
Conduct bag checks of guests and Team Members as required.
Maintain initial records of lost and found items.
Assist Gaming areas as directed.
Perform both operational and administrative details as required.
Actively participate in ongoing trainings offered by DPS and PRC.
Other duties as assigned.
ACCOUNTABILITY
This position does not have supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.
QUALIFICATIONS AND GUIDELINES
EDUCATION / EXPERIENCE / TRAINING
A High School diploma or general education degree (GED); prior Public Safety experience or six months to a year of related experience and/or training is preferred.
COMMUNICATION SKILLS
Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals; write routine reports and correspondence; and speak effectively before groups of guests or Team Members.
MATHATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify to obtain and maintain a Class “A” gaming license.
CA Guard Card.
Title 31.
Responsible Gaming.
Responsible Beverage.
SKILLS / ABILITIES
Basic knowledge of computers (Microsoft Office applications).
Basic reading, writing and typing skills.
Must be able to speak clearly on a radio.
Ability to maintain strong guest relations skills.
Ability to work overtime as required and provide coverage for all shifts.
Ability to work in a stress‑filled environment.
Maintain a high level of guest service while providing a progressive level of public safety.
Must be flexible and willing to work nights, weekends and holidays.
Must be able to stand or walk for extended hours.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
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