Job Description Just imagine joining a team that speaks a world of different languages. Now experience it for real. About the Role This permanent role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand‑new building in The Beam on Farmer in Tempe. This classroom‑based training lasts 4‑5 weeks. As a Customer Service Representative, you’ll be responding to LEGO fans from all corners of the world during our peak season. We offer a starting salary of $46,450 per annum plus a performance‑based/discretionary bonus. After training you’ll have the flexibility to work from home two days per week and from the office at least three days per week. Where you’ll spend your time The first four weeks are induction training, learning about the LEGO culture from 9:00 a.m. to 5:00 p.m. MST, Monday through Friday. Multiple shifts with flexible start times (even at the half hour) ranging from 8:00 a.m. to 12:00 p.m. Full‑time employees work five days a week, with a maximum of four weekend days scheduled in any four‑week period once you complete training. Why you’re the perfect match If you can keep calm when LEGO mini figures are losing their heads, we want you on our team! You’ll bring energy, compassion, and fluency in English and German. What You’ll Be Doing Respond to consumers in both English and German – spoken and written. Engage with consumers via phone and email on topics from order status and account issues to digital experiences and product quality queries. Build strong, lasting relationships with consumers in a fun and engaging manner. Assess and solve brick‑based problems using tools and programs, requiring solid IT skills. Adapt to a variety of shifts to provide an exceptional service. What’s in it for you? Family Care Leave – enhanced paid leave options. Insurances – life and disability insurance coverage. Wellbeing – access to the Headspace App and local wellbeing initiatives. Colleague Discount – generous colleague discount on LEGO products. Bonus – reward scheme when goals are reached. Equal Employment Opportunity The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion, and Veteran status). We support our employees in being there for the moments that matter in life and celebrate families of all kinds. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing worldwide. Candidates in high engagement with children are required to undergo Child Safeguarding Background Screening. We conduct drug screening as part of our drug‑free workplace policy and support the health and safety of our employees. Online Application Accessibility Statement is intended for people with disabilities. For more information, contact the HR Service Desk. #J-18808-Ljbffr
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