Job Description

Caregiver Supervisor

Employment Type Full-Time, Non-Exempt | Service Contract Act (SCA)

Location: Del Rio, Laredo, Rio Grande Valley, El Paso (TX); San Diego, El Centro (CA); Yuma, Tucson (AZ); plus New Mexico

Ability to obtain a Clear CBP federal Background Investigation before starting

ABOUT PSCG

Essential Healthcare Solutions LLC is supporting Pinnacle Solutions & Consulting Group (PSCG), an SBA-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in New Braunfels, Texas, in its search for motivated, solution-driven team players eager to embrace the responsibilities of working in a dynamic and professionally rewarding environment. SDVOSB delivers federal staffing, healthcare, and program management services to DHS, HHS, the Department of Defense, and prime contractors. We operate lean, move fast, and care about doing right by the people in our facilities and on our teams.

THE ROLE

PSCG is hiring experienced Caregiver Supervisors to lead day-to-day caregiver operations at U.S. Border Patrol facilities, providing care for unaccompanied children and minor children of family units in CBP custody. As the on-site Supervisor, you are responsible for the safety, professionalism, documentation, and morale of your caregiver team — and the on-site point of accountability for delivery of the Statement of Work. This is a working leadership role: you will run shift turnovers, manage logs and inventory, serve as the liaison to USBP personnel and the Contracting Officer’s Representative (COR), and step into direct caregiver duties whenever your team needs you.

WHAT YOU’LL DO

• Oversee the day-to-day performance of all Caregiver personnel at the assigned location, holding the line on PREA, trauma-informed care, and SOW compliance.

• Run shift turnovers — verify staffing levels, brief incoming caregivers, hand off open issues, and ensure mixed-gender coverage at all times.

• Maintain the shift log: personnel scheduled, breaks, meal periods, surge actions, and any operational events occurring during the watch.

• At Juvenile Priority Facilities, ensure one Supervisor is on station 24/7 by coordinating scheduling and coverage with peer supervisors.

• Step in and perform Caregiver duties directly during unexpected absences, surges, or shift turnovers until full Caregiver coverage is restored.

• Coach Caregivers on trauma-informed practice, professional conduct, and DHS/CBP rules of behavior; identify training gaps and coordinate refreshers with the PSCG Program Manager.

• Address performance and conduct issues quickly, fairly, and in line with PSCG HR policy and the SOW.

• Maintain accurate inventory of Government-furnished clothing, towels, and hygiene kits; notify USBP of low stock so resupply is initiated before shortages affect care.

• Coordinate with USBP personnel and on-site medical staff on suspected medical or mental health concerns; ensure referrals are made in real time.

• Serve as on-site liaison for the COR; respond to taskings, requests for information, and inspections promptly and professionally.

• Enforce sign-in/sign-out, PIV credentialing, and DHS Form 1100-6 NDA compliance for every team member, every shift.

WHAT YOU NEED

• All Caregiver qualifications, plus:

• Two or more years of supervisory experience in a childcare, residential care, family services, federal contract, military, or comparable environment with direct accountability for staff performance.

• Demonstrated experience in personnel management, directing operations, and decision-making under pressure.

• High school diploma or equivalent required; associate’s or bachelor’s degree in social work, human services, criminal justice, education, or a related field strongly preferred.

• Fully bilingual — English and Spanish — with the ability to brief, document, and de-escalate in both languages.

• Ability to pass a CBP federal Background Investigation (BI).

• Strong written communication — shift logs, incident write-ups, and reports to the PSCG Program Manager and the COR must be clear, accurate, and on time.

• Physical ability to bend, stand, walk, and sit for extended periods; lift up to 40 pounds; and maintain continuous visual contact with children.

WHAT WE’D ALSO LIKE TO SEE

• Prior leadership in HHS/ORR UC shelters, Emergency Influx Facilities, ICE family residential centers, or DHS/CBP holding facilities.

• Prior federal contract supervisory experience under the Service Contract Act.

• State daycare licensing experience or Child Development Associate (CDA) credential.

• Crisis Prevention Intervention (CPI) or similar de-escalation certification.

• Military, law enforcement, or first-responder background with shift-leadership experience.

• Experience implementing PREA standards in a custodial setting.

WHAT WE OFFER

• Supervisory pay rate set per the Service Contract Act wage determination for the duty location.

• Full health and welfare benefit allowance per the SCA wage determination.

• Paid time off and federal holidays per SCA requirements.

• Comprehensive paid training, including trauma-informed care, PREA, and federal supervisory development.

• Visible career path to Site Lead, Assistant Program Manager, and Program Manager roles as the contract scales.

• A team led by veterans, child welfare professionals, and federal program operators — and a company that backs its supervisors when the call gets hard.

HOW TO APPLY

Send resume and a brief note on supervisory experience to patricia.hughes@essentialhcsolutions.com. Reference position code SUP in the subject line, identify the Sector and city where you would like to work, and note any prior federal childcare, ORR, or family residential center experience.

EQUAL OPPORTUNITY & FEDERAL CONTRACTING COMPLIANCE

PSCG is committed to recruiting, hiring, and retaining the best talent regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected characteristic. As a Service-Disabled Veteran-Owned Small Business, PSCG especially encourages veterans, transitioning service members, and military spouses to apply. PSCG participates in E-Verify and maintains a drug-free workplace per the Drug-Free Workplace Act of 1988. All employment offers are contingent on successful background investigation, citizenship verification where required, and confirmation of non-debarment via SAM.gov.

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