Job Description

Business Experience Planning & Administration Specialist Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience Planning & Administration Specialist Senior within PNC's Technology Organization, you can be based in Pittsburgh, PA; Cleveland, OH; Strongsville, OH; Birmingham, AL; Farmers Branch, TX; Phoenix, AZ; and Lakewood, CO.

As a Business Experience Planning & Administration Specialist Senior, you will execute performance management activities by providing guidance and oversight into cyber security and risk metrics. This role is responsible for establishing, managing, and continuously improving performance management frameworks that enable leaders to drive results, execute strategy, and maintain accountability across priorities. You will partner closely with business leaders, strategy, finance, analytics, and cross-functional teams to translate strategy into measurable outcomes. This position plays a critical role in shaping business operating rhythms, tracking execution against priorities, and enabling data-driven decision making.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Core Responsibilities

• Own and administer the business performance management framework, ensuring alignment between strategic priorities, key initiatives, and measurable outcomes.
• Translate enterprise, segment, and line-of-business strategies into clear performance objectives, KPIs, scorecards, and dashboards.
• Establish and manage operating rhythms (e.g., reviews, business updates, executive readouts) to track progress, surface risks, and drive accountability.
• Monitor performance against goals, identify trends, gaps, and risks, and proactively recommend corrective actions or course adjustments.

Planning, Insights & Reporting

• Lead the development and execution of business planning processes, including annual planning, quarterly reviews, and ad hoc performance analyses.
• Design and maintain executive-ready reporting using tools such as Tableau, Power BI, Excel, and PowerPoint.
• Synthesize complex data into clear, concise insights and narratives tailored for senior leaders and executive audiences.
• Ensure consistency, accuracy, and integrity of performance data across teams and reporting forums.

Cross-Functional Partnership & Influence

• Partner with leaders across business, finance, analytics, and strategy to ensure alignment on goals, metrics, and outcomes.
• Influence without direct authority to drive adoption of performance management best practices and standards across teams.
• Serve as a trusted advisor to leaders by providing fact-based insights, performance perspectives, and recommendations.

Continuous Improvement & Best Practices

• Identify opportunities to improve performance management processes, tools, and governance.
• Stay informed on industry trends, performance measurement methodologies, and emerging best practices.
• Championing a culture of continuous improvement, transparency, and results orientation.

Preferred Skills

• Advanced Data Analytics capabilities, with the ability to interpret complex data sets and translate insights into actionable recommendations.
• Advanced Excel proficiency, including complex formulas, pivot tables, data analysis, and performance reporting.
• Demonstrated ability to communicate complex concepts clearly and persuasively, and the ability to develop clear, concise executive summaries and provide guidance to teams/senior leadership/executives on expectations, outcomes, and narrative development.
• Demonstrated leadership and accountability, with strong logical and critical thinking skills and an understanding of downstream impacts of work and decisions.
• Proven ability to engage and influence cross-functional stakeholders across varying levels of the organization, including senior and executive leadership.
• Prior project coordination or project management experience, providing structure, guidance, and oversight to ensure work is executed effectively (without direct ownership of task execution).
• Experience in risk management or working within risk-focused environments, with an understanding of controls, governance, and risk considerations.
• Experience influencing cross-functional partners and building alignment in a matrixed environment.
• Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $55,000.00 $112,700.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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