Job Description

At East Coast Cannabis, our Retail Associates, better known as Cannasseurs, are the heart of the dispensary experience. They create welcoming, educational, and memorable interactions for every customer who walks through our doors.

If you're passionate about cannabis, love connecting with people, and thrive in a fast-paced environment, we'd love to meet you.

What You'll Do

• As a Cannasseur, you'll play a key role in delivering exceptional service while upholding the standards that make ECC a trusted name in the industry.
• Provide outstanding customer service and guide guests through product selection with warmth, professionalism, and integrity.
• Verify customer eligibility in accordance with state regulations and ECC compliance standards.
• Accurately build orders, process transactions, and navigate our POS system with attention to detail.
• Develop and maintain strong knowledge of ECC products, strains, and effects, confidently sharing information and recommendations.
• Support daily retail operations including phone inquiries, inventory counts, restocking, merchandising, and maintaining store presentation.
• Assist with menu updates, product displays, and in-store educational materials.
• Follow all security protocols and compliance procedures at all times.
• Contribute to a clean, organized, and welcoming environment, including daily cleaning and maintenance tasks.
• Collaborate with Retail Leadership to achieve sales goals and support brand initiatives.

What You Bring

• Strong communication skills and the ability to connect with customers in a friendly, informative, and professional way.
• Excellent attention to detail, especially with compliance and inventory accuracy.
• Ability to multitask efficiently in a high-energy environment
• Personal familiarity with cannabis and a genuine interest in continuing to learn.
• A team-oriented, outgoing, and customer-first mindset.
• Ability to stand for extended periods and lift up to 50 lbs.
• Comfort working in close proximity to teammates with respect and awareness.

Schedule & Availability

• Our dispensary is open 8:00 AM – 9:00 PM, seven days a week.
• This role requires a flexible schedule, including days, evenings, weekends, and holidays.
• Weekend availability is essential.
• Pay range: $18 per hour

Salary

Required Skills

• A minimum of 1 years in a customer service role in a retail or hospitality environment
• Minimum 21 years of age (or as required by state regulations)
• A minimum of a High School diploma is required
• Intermediate-level math skills
• Exceptional customer service skills
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Ability to stand for long periods of time
• Personal experience with cannabis

Desired Skills

• Analytical skills to assess data, facts, and figures
• Proven expertise and experience to accurately manage a register
• Experience training new hires in a previous job
• Experience as a “key holder” in a retail environment
• Knowledge of the state's cannabis regulations
• 5+ years in retail

About East Coast Cannabis

East Coast Cannabis operates a state-of-the-art cultivation facility where we nourish and craft exceptional cannabis cultivars with precision and care. Our state-licensed kitchen uses these cultivars to create precise, consistent, and thoughtfully formulated cannabis-infused edible experiences designed to complement both active and relaxed lifestyles.

With infrastructure designed by forward-thinking engineers, our laboratory produces terpene-rich extracts tailored to a variety of applications and consumer preferences. In our retail stores, you'll find the latest cannabis accessories, durable high-quality active apparel, and authentically Maine-inspired gear.

Every East Coast Cannabis team member is experienced, skilled, and committed to ongoing training to ensure we maintain the most current methodologies, compliance standards, and practical innovations within our industry.

Benefits

• Employee discount
• Paid time off
• Medical, Dental & Vision Insurance 
• Pet Insurance
• Best in class industry experience

Equal opportunity employer

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