Job Description

Customer Service Greet every customer with genuine warmth, making each guest feel valued and appreciated. Take orders efficiently, offering menu recommendations, and answering detailed questions about beverages and food items. Resolve customer concerns and complaints with professionalism, patience, and focus on guest satisfaction. Engage customers in a friendly manner to foster loyalty and encourage repeat business through memorable service. Beverage & Food Preparation Prepare espresso, coffee, chai, and specialty beverages to precise standards, ensuring consistency in taste and quality. Prepare operate espresso machines, grinders, brewers, and other cafe equipment, troubleshooting minor issues as needed. Follow correct techniques for milk steaming, texturing, flavoring, and artistic drink presentation, including latte art when appropriate. Prepare food items (if applicable) such as pastries, sandwiches, or baked goods, ensuring proper portioning, presentation, and adherence to safety guidelines. Cash Handling & POS Accurately process customer orders using the POS system, ensuring correct pricing, item entry, and prompt service. Manage cash, credit, and digital payments securely, following all cash handling protocols and balancing the register at shift end. Adhere to store procedures for processing tips, handling refunds, issuing receipts, and documenting all transactions as required. Cleanliness & Safety Maintain a clean, organized, and sanitary workstation at all times, meeting or exceeding health and safety standards. Wash dishes, wipe counters, sanitize surfaces, and restock supplies throughout each shift to ensure operational readiness. Strictly follow all food safety, sanitation, and health regulations to protect guests and staff. Regularly clean and maintain equipment, grinders, and espresso machines throughout the day, performing routine upkeep and reporting maintenance needs to the manager. Stocking & Inventory Support Proactively restock cups, lids, syrups, coffee beans, dairy products, and retail merchandise to ensure availability during peak times. Rotate inventory using the First-In, First-Out (FIFO) method to ensure freshness and minimize waste. Monitor inventory levels and promptly alert the manager when stock items are low or when replenishment is needed. Teamwork & Operations Communicate clearly and professionally with coworkers and supervisors, especially during high-volume periods, to coordinate workflow and maintain efficiency. Assist with comprehensive opening and closing procedures, following checklists to ensure the cafe is fully prepared for service or properly secured at the end of the day. Offer proactive support to fellow team members and contribute to a positive, collaborative, and efficient workflow. Tools & Technology Cash register, POS, credit card processing machines Computers, tablets, printers, bar code reader, tagging gun Coffee Equipment Benefits Health, Vision, Dental Insurance Discounted Gym Membership Ski Pass 401k Matching20% of all businesses 
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