Job Description

Job Description

Job Description

Assistant Restaurant Manager

Department: F&B – Restaurant

Reporting Directly To : Restaurant General Manager

Summary of Position: Responsible for the day-to-day functions of the F&B Department, including but not limited to staff relations, guest relations, and Room Service. Supporting the Food and Beverage Director, Restaurant General Manager, and hotel management team as needed.

Summary of Essential Functions:

• Ensure that there is always a management presence on the floor.
• Uphold and support Coyle, Forbes, and all Service Standards.
• Reports to work as scheduled, in uniform, well-groomed, and ready to be in position.
• Manage staff in all aspects, including training, schedules, payroll, and staff complaints.
• Assess staff performance, conduct appraisals, and strategize for improving staff performance.
• Recommend actions related to staff performance and discipline.
• Maintains professional relationships with all coworkers and guests.
• Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guests’ needs, never making the guest do work.
• Responsible for overseeing staff and ensuring guest satisfaction.
• Resolving staff issues/concerns while on shift.
• Immediately resolving guest complaints/issues.
• Properly communicating with other departments regarding daily activities/issues.
• Support staff with service when and where necessary.
• Providing proper guidance to staff, including training and disciplinary action as required.
• Monitoring staff schedule to accommodate business needs daily.
• Responsible for-profit goals for the Food & Beverage operation.
• Develops, maintains, and administers a sound business and organizational plan for the property's Food & Beverage operations.
• Trains and supervises all key Food & Beverage employees of the property.
• Leads by example.
• Having full knowledge of menus.
• Having deep knowledge of wine.
• “Touches” every seated table at some point in their service experience – meaning makes or attempts to make some meaningful contact with a table (e.g., verbally ascertaining satisfaction, clearing an empty glass or plate, making friendly/ non-intrusive conversation).
• Following and enforcing policies, procedures, and service standards, safety and sanitation policies, including emergency procedures.
• Consistently assures that the Food & Beverage services are operated in accordance with all applicable local, state, and federal laws.
• Ensures that all safety and sanitation standards comply with local/state health department regulations.
• Supports and implements all policies & procedures for the Food & Beverage department.
• Managing reservations, questions, and guest complaints.
• Ensuring resolution of guest complaints to guest satisfaction.
• Ensures the highest standards for the Food & Beverage services.
• Other tasks as assigned.

Summary of Job Requirements:

• A four-year Hospitality Degree is preferred but not required.
• Must have 3-5 years’ related experience in food & beverage operations with a proven track record of leading a professional, efficient, high-quality, service-oriented operation.
• Must possess excellent written and verbal communication skills.
• Must be highly organized, efficient, and detail oriented.
• Must have excellent interpersonal/relationship -building skills.
• Must be proficient in the use of Microsoft Word, Excel, and Outlook.
• Must have supervisory, coaching, and staff development experience.
• Must have a strong business aptitude.

Summary of Physical Requirements:

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the facility to another.
• Must be able to move, pull, carry, or lift at least 20 pounds.
• Kneel, bend, crouch, and climb as required.

Note: This job description is not intended to be a contract of employment, and the employer reserves the right to make any necessary revisions to the job description at any time.

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